This Privacy Policy explains how we collect, use, share, and protect personal data when you use JackGenerate, our AI photo and video generation platform, and our websites (the "Service"). It applies to visitors, account holders, and anyone who contacts us.
Data controller. The controller of your personal data is SMART SERVICE HUB LLC, a limited liability company registered in Georgia under identification number 405791790 (registered on 24 July 2025 with the LEPL National Agency of Public Registry), with its registered address at Georgia, Tbilisi, Vake district, Nino Ramishvili street, N 31a, B block, −13.50 mark. You can reach us about privacy at hello@jackgenerate.com.
We use personal data to:
We do not sell your personal data, and we do not use the private content you generate to train foundation models without a lawful basis or your consent, except aggregated or de-identified data that cannot reasonably identify you.
Where applicable data-protection law (such as the GDPR) applies, we rely on the following legal bases: performance of a contract (to deliver the Service you request); legitimate interests (to secure, improve, and promote the Service, balanced against your rights); consent (for optional cookies and marketing, which you may withdraw at any time); and legal obligation (to comply with the law).
We keep personal data for as long as your account is active and as needed to provide the Service, then for the period required to meet legal, tax, accounting, and security obligations or to resolve disputes. You can delete generations from your account, and you can ask us to delete your account, after which we will remove or de-identify your data within a reasonable period, subject to retention required by law.
We use technical and organizational measures — including encryption in transit, access controls, and monitoring — to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and notify us of any suspected compromise.
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with your local data-protection authority. To exercise these rights, contact us at hello@jackgenerate.com. We will respond within the time required by applicable law and may need to verify your identity first.
We operate from Georgia and work with service providers located in other countries. When we transfer personal data internationally, we rely on appropriate safeguards — such as adequacy decisions or standard contractual clauses — to protect your data consistent with this Policy and applicable law.
The Service is not directed to children, and you must be at least 18 years old to use it. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or in-app notice and update the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance.
Questions or requests? Email hello@jackgenerate.com or visit our contact page. For formal notices, write to SMART SERVICE HUB LLC at the registered address above.