Refund Policy

01 Overview

This Refund Policy explains when and how you can obtain a refund for purchases made on JackGenerate, our AI photo and video generation platform (the "Service"). It applies alongside our Terms & Conditions and does not limit any rights you have under applicable consumer-protection law.

02 Free trial

Where we offer a 7-day free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your paid subscription begins automatically and the first billing period is charged. You can cancel at any time during the trial from your account settings to avoid any charge.

03 Subscription refunds

Subscriptions are billed in advance for each billing period (monthly or annual).

• You may cancel at any time. Cancellation stops future renewals; your plan stays active until the end of the current period, and the period already paid is generally non-refundable.
• If you were charged because of a clear technical or billing error on our side — for example, a duplicate charge or a charge after a timely cancellation — contact us and we will correct it.
• We may, at our discretion, offer a pro-rated or goodwill refund in individual cases; doing so once does not waive this Policy.

04 Token pack refunds

Token packs are a one-time, pay-as-you-go purchase. Because tokens are delivered to your account immediately and can be spent right away, the following applies:

• Unused packs — if you have not spent any tokens from a pack, you may request a refund within 14 days of purchase, subject to your statutory rights in section 5.
• Partially or fully used packs — once tokens from a pack have been used to generate, that pack is non-refundable, as the digital content has been supplied.
• Purchased tokens do not expire, have no cash value, and are non-transferable.

05 Statutory right of withdrawal

If you are a consumer in the EU/EEA or another jurisdiction with similar rules, you may have a statutory right to withdraw from a purchase within 14 days. For digital content and services, this right ends once performance has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal — for example, when you start generating or begin using the Service immediately after purchase. Nothing in this Policy limits non-waivable consumer rights that apply to you.

06 How to request a refund

To request a refund or report a billing problem, email hello@jackgenerate.com from the address on your account, or use our contact page. Please include:

• The email associated with your account;
• The order, invoice, or transaction reference;
• The reason for your request.

07 Processing & timing

We aim to review refund requests within 5 business days. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear. Refunds are made in the original currency of purchase; we are not responsible for exchange-rate differences or fees charged by your provider.

08 Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account pending review. Fraudulent chargebacks may result in termination and loss of access to any remaining tokens.

09 Changes & contact

We may update this Refund Policy from time to time and will update the "Last updated" date above. The Policy in effect at the time of your purchase applies to that purchase.

Questions about a refund? Email hello@jackgenerate.com or visit our contact page. For formal notices, write to SMART SERVICE HUB LLC at the registered address above.